Returns Policy

Returns and refunds

Once received, products may be returned within 5 business days (EU and UK consumers: see 14-day withdrawal below), if in original condition and including all parts, for a refund of the full amount paid (including original shipping) minus a 20% restocking fee.

If you purchased a combination of, for example, an Interceptor Carrier Board and CM4 Board, you must return both items in working order to receive a refund. You may not keep the CM4 Board and get a partial refund for just the Interceptor Carrier Board.

To start a return, email info@exaviz.com with your order number. We pay return shipping and typically email a prepaid return label after we receive your request. Please do not ship anything back before you have the label (or the return authorization and address we send you).

EU and UK consumers

This 14-day right is for consumers only. If you are a consumer (not a business) in the European Union, the European Economic Area or the United Kingdom:

• You may withdraw from your order within 14 days of receiving it, without giving a reason. No restocking fee applies.
• To withdraw, email info@exaviz.com with your order number before the 14 days end, then send the goods back within 14 days of telling us.
• You pay the cost of shipping the goods back to us.
• Items must come back like new. If an item is returned used, damaged, missing parts or accessories, or without its original packaging (or with the packaging damaged), we will deduct for the loss in value, up to the full price if it can no longer be sold as new. You may check the goods as you would in a shop; handling beyond that counts as use.
• We refund everything you paid, including standard outbound shipping, within 14 days of your withdrawal notice. We may hold the refund until we have the goods back or you show proof you sent them, whichever comes first.

Business buyers in the EU and UK, and all customers elsewhere, are covered by the 5 business day return period and 20% restocking fee above.

Warranty

Exaviz circuit boards, cases, and power converters include a 90-day Warranty from the date of receipt covering manufacturing defects. Power Supply Units include a 1 year Warranty from the date of receipt covering manufacturing defects.

Warranty claims are handled by replacement, not refund: if an item is defective within its warranty period, we replace it, with no restocking fee. There are no warranty returns for a refund. This does not affect your statutory rights as a consumer.

To make a warranty claim, email info@exaviz.com with your order number and a short description of the problem.

Contact

Email info@exaviz.com for a return authorization and the return address (or prepaid label), for returns and warranty claims alike. Please do not ship anything back before you have both.